Situation
In today’s market, more manufacturers and resellers of products like garden houses, saunas, and furniture are opting to keep costs low by encouraging customers to assemble the products themselves. The appeal is clear: rather than coordinating with a company, customers often prefer to set aside a weekend to assemble the product in the comfort of their own home, possibly with a neighbor’s help. By doing so, they not only enjoy the convenience but also save on the cost of paying for professional assembly, choosing their own time when it’s most comfortable to assemble. However, anyone who has tried to assemble furniture—or more complex items like garden houses—knows the process can be anything but relaxing.
Self-explanatory 3D instructions reduce costs
Even companies with detailed instructions, like IKEA, are aware of the challenges customers face during assembly. Incomplete or overly complex instructions lead to increased customer support calls, frustrated customers, and overburdened sales staff. Some companies have even resorted to hiring additional personnel to handle these frequent complaints and assembly issues. Yet, solving problems over the phone rarely reduces the stress of assembly or eliminates the issue entirely for future customers.
Recognizing these challenges, we at Nordic Render have seen a growing demand for self-explanatory 3D installation videos. These are particularly valuable for producers selling internationally, as visual guides transcend language barriers. Additionally, our detailed, 3D installation manuals provide a realistic, step-by-step overview of the entire assembly process.
Self-explanatory 3D instructions make the customer happy
Unlike traditional manuals filled with confusing lines and arrows, our 3D guides offer clear, realistic visuals of each part as it appears in the box, showing precisely how every piece fits together. From simple furniture to more complex structures, these manuals ensure an intuitive and smooth assembly experience.
Creating these documents requires meticulous attention to detail, but the result is worth it. Customers will appreciate the ease of assembly, resulting in higher satisfaction and fewer support calls. A happy customer is, after all, the ultimate goal.
By offering our 3D installation services, you can enhance your customer experience, reduce support costs, and build lasting customer loyalty. Let us help you make every assembly process as seamless and enjoyable as possible.
Nordic Render visualises your ideas into reality
Do you need a partner to realize your idea? At Nordic Render, we think along with you throughout the entire collaboration and we consider it important to keep an eye on your progress and success even after the project is over.
Contact Katrin Deren, Nordic Render’s Sales Manager, by email katrin@nordicrender.com or by phone +372 5783 4220.